BizCloud Asia has been developing CRM software for Malaysian businesses since 2007 — over 17 years of understanding what local businesses actually need.
Our story
iCRM is developed by BizCloud Asia Sdn Bhd, a Malaysian software company with deep roots in helping local businesses grow through better customer relationship management.
We started in 2007 with a simple belief: Malaysian SMEs deserve powerful, affordable CRM tools without enterprise-level complexity. Over 17 years, we've built the system around real feedback from real businesses — from single-counter tuition centres to multi-branch service companies.
Today, iCRM combines service case management, WhatsApp Business API, AI auto-reply, membership management, queue systems, and e-learning — all in one platform, built and supported locally.
What we build
Every product in the iCRM ecosystem is designed to work together — so your team has one place for everything.
Full CRM platform — service cases, contacts, membership, follow-ups, appointments, quotations, and marketing campaigns.
Connect WhatsApp Business API. AI auto-replies 24/7 from your own knowledge base. Forward to mobile via BizCloud App.
WhatsApp QMS and Cloud QMS — digital queue management with QR code, live KPI analytics, and TV display screen.
Complete tuition centre management — classes, students, fee collection, attendance, and student self-service portal.
iOS and Android mobile companion for iCRM. Receive WhatsApp messages, notifications, and reply from your phone.
Built-in iSMS bulk SMS and email. Send transactional messages, reminders, and campaigns to thousands of contacts.
Our offices
Local support, local knowledge. Our team is based in Malaysia — same timezone, same understanding of Malaysian business needs.
Main office for sales, business development, and enterprise accounts.
Software engineering and product development hub. Home of the iCRM development team.
Dedicated sales and support team serving businesses in southern Malaysia.
Why iCRM
Designed specifically for Malaysian business workflows, compliance, and communication preferences — not adapted from foreign software.
Our team is based in Malaysia. Same timezone, same language, same understanding of local business challenges.
CRM + WhatsApp AI + Queue System + Tuition Platform — one subscription, one support team, one system that connects everything.
Essential CRM from RM 100/mo. Business + WhatsApp AI from RM 150/mo. AI credits & WABA fees by usage. No lock-in.
Talk to our team — free consultation, no obligation.