System Overview
What the portal includes and how the two products differ
Both Cloud QMS and WhatsApp QMS share the same web portal. The difference is in how customers receive their queue notification — TV display screen (Cloud QMS) or WhatsApp message (WhatsApp QMS).
Queue Control
Main counter staff screen. Call next, skip, recall, cut, push.
Dashboard
Live queue stats, trend charts, WABA credit balance.
KPI Analytics
Performance metrics, wait times, peak hours, satisfaction scores.
Settings
Configure service types, counters, QR codes, WhatsApp templates.
Admin Users
Manage staff accounts and role permissions.
Reports
Queue history, feedback reports, export to Excel.
User Roles & Access
Three access levels for different staff functions
| Feature | Super Admin | Admin | Counter Staff |
|---|---|---|---|
| Queue Control (NEXT, SKIP, RECALL) | ✓ | ✓ | ✓ |
| View Dashboard | ✓ | ✓ | ✓ |
| KPI Analytics & Reports | ✓ | ✓ | ✗ |
| Settings & Configuration | ✓ | ✓ | ✗ |
| Manage Admin Users | ✓ | ✗ | ✗ |
| View Queue History | ✓ | ✓ | ✗ |
| Export Reports | ✓ | ✓ | ✗ |
| TV Display Access | ✓ | ✓ | ✓ |
Queue Control
Main screen for counter staff — call and manage customers
The Queue Control page is the main screen for counter staff. One click calls the next customer and automatically sends their WhatsApp notification (WhatsApp QMS) or updates the TV display (Cloud QMS).
Control Buttons Reference
NEXT
Call next customer + auto-send WhatsApp (or update TV display) with counter number. Primary action.
SKIP
Mark absent customer as skipped — keeps the queue moving without blocking the line.
RECALL
Re-send WhatsApp notification to a customer who missed their call. Does not change queue position.
CUT
Priority insert — place a VIP or urgent customer to the front of the queue immediately.
PUSH
Transfer customer to another department or service type with the same ticket number intact.
TOGGLE
Open or close any service type instantly — stops new customers joining that particular queue.
Dashboard
Live queue picture — all stats updating in real time
Reports & KPI Analytics
Performance data, queue history, and customer feedback
Queue Calendar
View queue volume by day, week, or month. Plan staffing based on historical patterns.
Queue History
Full audit trail of every ticket. Who served whom, when, how long, and the outcome. Export to Excel.
Feedback Report
Customer satisfaction scores per service type and counter. Identify areas for improvement.
TV Display Screen
Browser-based display — works on any TV, monitor, or tablet
Cloud QMS: The TV display is the primary notification method — customers watch the screen and wait for their number to be called with a sound alert.
WhatsApp QMS: The TV display is optional and supplementary — customers are notified via WhatsApp but the display can still show who is currently being served.
Open the TV display URL on your browser (available in Settings → Display Screen).
Connect the browser to your TV or large monitor via HDMI or screen mirroring.
Leave the page open — it auto-refreshes whenever staff press NEXT in Queue Control.
Volume level and display language can be configured in Settings → Display Settings.
Troubleshooting
Common issues and how to resolve them
Still having issues? Contact our support team via WhatsApp at +6016 450 2380 during business hours Mon–Fri 9AM–6PM.