Try our AI WhatsApp demo — Send "Hello" to : WhatsApp Line 1: +603-2780 3801 WhatsApp Line 2: +6016 450 2380
Sales enquiry Support
WhatsApp + Cloud QMS

Digital Queue System —
WhatsApp or Cloud Display

Customers scan a QR code and join your queue digitally. Choose WhatsApp notifications or in-room TV display. Manage everything from a powerful web portal — no hardware, no installation.

No app download needed
Setup in 24 hours
500+ businesses in Malaysia
WhatsApp QMS Cloud QMS Free Demo →
0
Hardware needed
0
Software to install
24h
To go live
500+
Malaysian businesses
One Portal. Two Delivery Modes.
WhatsApp QMS
Notify via WhatsApp
WhatsApp QMS Admin Portal
Cloud QMS
TV display screen
Cloud QMS TV Display

How it works

From QR Code to Served Customer

Fully digital, zero paper tickets, works on any smartphone. WhatsApp QMS adds WhatsApp notifications; Cloud QMS uses TV display.

1

Customer Scans QR Code

Scan your unique QR code with any phone camera — no app download, no account registration needed.

2

Fills in Details

Enter name, phone number, and select service type. Queue position is registered immediately.

3

Receives Notification

WhatsApp QMS: instant WhatsApp ticket. Cloud QMS: queue number shown on TV display screen.

4

Staff Calls via Portal

Staff press NEXT — WhatsApp notification sent (or TV display updates). Customer walks up.

QR Queue Request Page
QR Scan Page

QR Queue Request Page

Customer opens after scanning QR — selects service type, enters contact info.

WhatsApp Ticket
WhatsApp Ticket

WhatsApp Ticket

Instant WhatsApp message with queue number, current serving, and estimated wait.

Queue Control Portal
Admin Control

Queue Control Portal

Staff press NEXT — WhatsApp notification sent automatically with counter number.

TV Display Screen
TV Display

TV Display Screen

Optional TV display shows currently-serving number — for Cloud QMS and as supplement.

Choose your solution

Same Powerful Portal — Two Delivery Modes

Both use the same web portal with the same features. The only difference is how customers receive their queue notification.

WhatsApp QMS

Customers receive queue ticket & call alert via WhatsApp. They can leave and wait anywhere.

  • QR code → instant WhatsApp ticket sent to customer
  • Customer notified via WhatsApp when their turn is called
  • Customer can leave and wait anywhere — called remotely
  • Automatic customer phone number database captured
  • WhatsApp recall if customer misses their turn
  • Full KPI analytics + reports portal
RM 599 setup (one-time)
RM 100/month + RM 0.16 per WhatsApp message
Learn more Get demo

Cloud QMS

Queue number shown on in-room TV display with sound alert. No WhatsApp needed.

Lower cost
  • QR code → customer joins queue via browser instantly
  • Number shown on TV display with sound alert
  • No WhatsApp / WABA registration required
  • Lower monthly cost — no per-message charges
  • Works for customers who don't have WhatsApp
  • Full KPI analytics + reports portal (same as WA QMS)
RM 599 setup (one-time)
RM 200/month unlimited queue tickets, no message fees
Learn more Get demo

Portal features

Powerful Web Portal — Shared by Both Products

Whether you choose WhatsApp QMS or Cloud QMS, you get the same fully-featured management portal. Manage from any browser, any device.

Queue Control

Staff press NEXT to call customers. Buttons: NEXT, SKIP, RECALL, CUT (priority), PUSH (transfer). Auto-refreshes every 12 seconds.

Live Dashboard

Today's queue picture at a glance — live waiting count, currently serving, 7-day trend chart, WABA credit balance, all live.

KPI Analytics

Total requests, average wait time, peak hours, service efficiency, customer satisfaction scores, and more.

TV Display Screen

Optional browser-based display screen shows currently-serving number with sound alert. Works on any TV or monitor.

Queue Calendar

View queue volume by day, week, or month. Plan staffing based on historical patterns and peak periods.

Queue History

Full audit trail of every ticket — who served whom, when, how long, and the outcome. Export to Excel.

Role-Based Access

Admin, manager, and counter staff roles. Each sees only what they need. Unlimited staff accounts.

Customer Feedback

Post-service feedback collection. Track satisfaction scores per service type and counter.

QR Code Generation

Unique QR codes per location and service type. Print at A4 size. Multiple QR codes for different queues.

Admin portal

See the Portal in Action

The same powerful portal powers both WhatsApp QMS and Cloud QMS. Access from any browser — desktop, tablet, or phone.

Main Dashboard
Dashboard

Main Dashboard

Live queue stats, trend charts, and WABA credit balance — all updating in real time.

Queue Control Panel
Queue Control

Queue Control Panel

One-click NEXT, SKIP, RECALL, CUT, and PUSH controls for counter staff.

KPI Analytics
KPI Analytics

KPI Analytics

Wait times, service rates, peak hours, and customer satisfaction trends.

Queue History
Queue History

Queue History

Full audit trail with export to Excel. Every ticket, timestamp, and outcome recorded.

iCRM integration

Queue System + iCRM = Complete Customer Journey

When a customer joins your queue, their data flows into iCRM — creating contacts, service cases, and follow-up tasks automatically.

Contact capture

Every customer who joins the queue is automatically added to your iCRM contact database with name and phone number.

Service cases

Queue visits can automatically create service cases in iCRM — tracking the full customer journey from queue to closure.

WhatsApp follow-up

After being served, customers receive a WhatsApp follow-up for feedback, appointment booking, or promotions via iCRM AI.

Combined analytics

See queue volume alongside your CRM service case data — understand which service types drive the most enquiries.

Reminders

Send appointment reminders to customers who visited the queue. Reduce repeat visits and no-shows.

Membership lookup

Staff can instantly see if a queuing customer is a Gold/Silver member and prioritise their service accordingly.

Get started

Ready to go paperless with your queue?

Setup in 24 hours. RM 599 one-time setup. Choose WhatsApp notifications or TV display — or both.

WhatsApp QMS Cloud QMS Contact us →