Build a knowledge base with your own Q&A data. AI replies via WhatsApp in under 1 second — consistent, controlled, and always on-brand.
AI capabilities
Train, reply, escalate — complete AI-powered customer service that you control.
Enter Q&A data directly into iCRM. AI replies only from your approved information — no hallucinations.
Customers get answers in under 1 second, even outside business hours. No staff required for routine questions.
AI works seamlessly with your WhatsApp Business API connection via iSMS WABA.
AI reply and full conversation forwarded to BizCloud App for human follow-up when needed.
Setup process
Four simple steps from setup to instant customer replies.
Admins input question and answer pairs into iCRM AI database menu. Build your knowledge base with business hours, pricing, policies, and FAQs.
Customer sends a question via WhatsApp to your company number. Message arrives in iCRM and AI analyses the question instantly.
AI matches the question to your knowledge base and sends the appropriate answer. Response time under 1 second, 24 hours a day.
AI reply and conversation forwarded to BizCloud App. Staff see what AI already said and can step in with full context.
Use cases
Set up these common use cases and let AI handle them 24/7 without any staff involvement.
AI replies with your business hours, including weekends and holidays.
AI provides your pricing from the knowledge base immediately.
AI gives your address, directions, and Google Maps link.
AI explains your return, refund, and warranty policies clearly.
AI provides your support channels and escalation path.
AI walks through your troubleshooting steps step by step.
No sign-up needed. Send any question about iCRM to our demo number and the AI will reply from our knowledge base within seconds.
Get started with iCRM and have your AI knowledge base live within a day.