Centralise customer communication across four channels. AI answers instantly from your knowledge base. Forward to mobile when you need a human touch.
Omnichannel
Every message from every channel flows into iCRM. Respond from your desktop or forward to mobile.
Premium SMS via iSMS.com.my. Connect with your credentials for transactional, reminder, and alert messaging.
High deliverabilityBulk email channel for operational communication, notifications, and information delivery to your contacts.
Operational emailsDedicated business number. Receive and send WhatsApp messages. AI auto-reply or forward to BizCloud App.
⭐ Most populariOS & Android app for message forwarding, push notifications, and on-the-go replies from anywhere.
Mobile replyHow it works
From customer message to intelligent response in under a second.
Customer messages your company WhatsApp number connected via iSMS WABA.
The message appears in your iCRM messenger. All conversations logged to contact profiles.
AI checks your knowledge base and answers the question in under 1 second, 24/7.
Reply from iCRM or forward to BizCloud App for human response. Toggle on/off anytime.
AI Knowledge Base
You control exactly what the AI knows and says. No unexpected answers, no off-brand replies.
Enter your question and answer pairs directly into iCRM's AI database menu. The AI replies only from data you explicitly enter.
Update your knowledge base any time policies, products, or prices change. New Q&As take effect immediately.
Send any question about iCRM to our demo number. The AI will answer from our knowledge base instantly. No sign-up required.
Send "Hello" to try AI demoFlexible response options
Choose the response method that fits your team's workflow.
Staff reply directly through the iCRM messenger inbox on desktop. Full message history, contact linking, and service case integration.
Let AI answer common questions automatically using your knowledge base. Set it up once, run 24/7 without staff involvement.
Admins receive messages on their iOS/Android phone and reply from anywhere. Perfect for remote teams and after-hours support.
Start your free trial and have AI answering WhatsApp messages within days.