Android & iPhone access
Give field staff, service teams and managers a companion app on the phone they already use.
Your iCRM companion for Android & iPhone
BizCloud Mobile App
Keep service teams connected away from the desk. BizCloud brings essential iCRM work to Android and iPhone, including mobile service-record entry, service analytics, alerts and customer conversation handover.
Android & iPhoneMobile access
On the goService records
LiveService analytics
What you can do
Everything your team needs, connected.
Keep service teams connected away from the desk. BizCloud brings essential iCRM work to Android and iPhone, including mobile service-record entry, service analytics, alerts and customer conversation handover.
Insert service records
Create a new service record from mobile while the visit, call or customer issue is still in progress.
Service-record analytics
Review service workload and performance insight without returning to a desktop.
Mobile CRM access
Reach essential customer and service information wherever work happens.
Operational notifications
Receive timely alerts when a service issue or customer conversation needs attention.
Forwarded conversations
Receive customer conversations forwarded from WhatsApp and the iCRM AI assistant.
Reply from the phone
Continue the customer conversation from BizCloud when a human response is required.
AI-to-agent handover
Keep the earlier AI conversation available when an agent takes control.
Essential reports
Put useful operational summaries in the hands of supervisors and mobile teams.
Field-team continuity
Capture work at the point of service so the central iCRM record stays current.
Shared service context
Keep mobile activity connected to the same customer and service history used by the office team.
Faster follow-through
Move from alert to record, reply and next action without waiting to get back to a workstation.
Mobile service work in action
Record the work. Then understand the workload.
The BizCloud companion app keeps frontline activity connected to iCRM from the moment a service record is created through to management review.
01 / CAPTURE
Insert a service record from Android or iPhone.
Document the customer request, field visit or support activity while the details are fresh, so colleagues see an up-to-date central record.
02 / ANALYSE
Review service-record analytics wherever you are.
Give supervisors and mobile teams a fast view of service activity, workload and outcomes without waiting for desktop access.
Detailed capability map
More than a feature list. A complete working process.
Explore how the screens and functions in BizCloud Mobile App support setup, daily operations and continuous improvement.
Configure the foundation
Android & iPhone access
Give field staff, service teams and managers a companion app on the phone they already use.
Insert service records
Create a new service record from mobile while the visit, call or customer issue is still in progress.
Service-record analytics
Review service workload and performance insight without returning to a desktop.
Mobile CRM access
Reach essential customer and service information wherever work happens.
Run day-to-day work
Operational notifications
Receive timely alerts when a service issue or customer conversation needs attention.
Forwarded conversations
Receive customer conversations forwarded from WhatsApp and the iCRM AI assistant.
Reply from the phone
Continue the customer conversation from BizCloud when a human response is required.
AI-to-agent handover
Keep the earlier AI conversation available when an agent takes control.
Control, report and improve
Essential reports
Put useful operational summaries in the hands of supervisors and mobile teams.
Field-team continuity
Capture work at the point of service so the central iCRM record stays current.
Shared service context
Keep mobile activity connected to the same customer and service history used by the office team.
Faster follow-through
Move from alert to record, reply and next action without waiting to get back to a workstation.
How it works
A clear workflow from setup to insight.
Receive
Open a service alert or forwarded customer conversation.
Record
Insert the service record directly from Android or iPhone.
Review
Check mobile service-record analytics and outstanding activity.
Act
Reply, update the case and keep the central iCRM history current.
See BizCloud Mobile App in action
Let’s map iCRM to your real workflow.
Tell us how your team works today. We’ll demonstrate the modules that matter most.
Book your personalised demo →