Central sender-channel setup
Maintain outbound accounts from one configuration area instead of scattering credentials across separate tools.
One communication workspace, every essential channel
Omnichannel Messenger
Configure WhatsApp Business API, SMS, SMTP and company email accounts, choose the right delivery channel for each audience, run messaging campaigns and automate operational reminders.
5+Delivery options
170+Campaigns shown
OneReminder control centre
What you can do
Everything your team needs, connected.
Configure WhatsApp Business API, SMS, SMTP and company email accounts, choose the right delivery channel for each audience, run messaging campaigns and automate operational reminders.
WhatsApp Business API
Connect the iSMS WABA channel for approved WhatsApp Business messaging.
SMS delivery
Configure an iSMS SMS account, check its balance and define normal or long-message behaviour.
SMTP and company email
Register SMTP or general email senders with host, username, quota, active status and company-use controls.
Bulk email account
Configure iSMS bulk email with a verified sender address, display alias and company-wide availability.
Default sender control
Choose a default SMTP account while retaining other active accounts for different campaigns.
BizCloud App delivery
Send messages and operational reports directly through the BizCloud companion app.
Custom channel option
Add another delivery method when a communication workflow needs a channel beyond the standard choices.
Multi-channel choice
Choose one or several appropriate channels across WhatsApp, SMS, email and BizCloud delivery.
Guided send workflow
Move clearly through campaign and channel, recipients, then compose and send.
Existing campaign reuse
Select an existing campaign to continue its recipient and message workflow instead of starting again.
Recipient management
Search for recipients, add them to the selected campaign and organise the intended audience.
Mailing lists
Select a prepared mailing list for efficient group communication.
Rich message composer
Create a subject and formatted body with links, images, tables, lists and other editor controls.
Keywords and templates
Use keywords and reusable templates to make repeated communication faster and more consistent.
File attachments
Attach supporting files to email-oriented campaign communication when required.
Messaging campaign register
Keep campaign, date, type, subject, destination count and sending account together in one searchable list.
Campaign progress and detail
Open progress information, view campaign records and inspect delivery detail.
Search, compare and export
Filter campaigns by contact, title, status and date, compare results and export the list to CSV.
Resend control
Select an existing campaign record and use resend when a message needs to be issued again.
Schedule and reminder matrix
Choose which active channel should carry each type of scheduled report or reminder.
Operational automation
Support appointment, asset renewal, follow-up, birthday, item reorder, quotation and service-record reminders from the same control centre.
Connected outbound communication
One message workflow. Multiple delivery channels.
iCRM connects sender-account governance, audience selection, message composition, campaign history and operational reminders. Your team can choose the channel that fits the communication while keeping the work visible in one system.
01ConfigureApproved sender accounts
02CreateNew or existing campaign
03TargetRecipients and mailing list
04ComposeContent, template and files
05DeliverSend now or schedule
06ReviewProgress, compare and resend
01 / CHANNEL FOUNDATION
Govern the senders your company can use.
The sender-channel setup brings together email, iSMS email, WhatsApp Business API, SMTP, BizCloud App and other supported account types. Administrators can maintain active status, company availability, defaults and sending quotas from one place.
- Verified email sender and display alias
- SMTP host, username, quota and daily usage
- WhatsApp Business API account setup
- SMS balance, long-message and message-type controls
- Default and company-wide sender selection
02 / COMPOSE AND SEND
Move from channel to recipient to message without losing context.
The guided workspace separates channel and campaign selection, recipient management, and composition. Start a campaign on email, iSMS email, SMS, BizCloud App or a custom channel; then add recipients and prepare the message in the same operational flow.
- Start new or select existing campaigns
- Search and add recipients
- Select a mailing list
- Use keywords and reusable templates
- Add formatted content and attachments
03 / CAMPAIGN CONTROL
Keep a searchable operational record after Send.
The campaign register records campaign name, title, date, sent state, channel type, subject, destination count and sending username. Search by contact, campaign, title, status and date range, then open progress or detail when a closer review is needed.
- Created, scheduled and sent date filters
- Campaign progress information
- View and detail actions
- Compare selected records
- CSV export and resend controls
04 / SCHEDULES AND REMINDERS
Choose the delivery channel for each recurring operational need.
The reminder matrix lets administrators activate the suitable channel for each scheduled report or notification. Different workflows can use iSMS email, SMTP, general email or BizCloud App without forcing the whole company onto one delivery route.
- Channel switches by reminder type
- Individual configuration per workflow
- Active and push-notification status
- Scheduled reports and date-based reminders
- One place to review configured and unconfigured automations
Communication across operations
More than promotional campaigns.
The same channel controls can support everyday CRM, sales, service, people and inventory communication.
Appointment reminders
Remind customers before scheduled appointments through the configured channel.
Contact follow-up
Prompt colleagues to follow up contacts whose next action is due.
Quotation follow-up
Notify salespeople when quotations reach their follow-up window.
Service-record alerts
Surface unclosed or due service records for operational attention.
Expiry reminders
Reach members before recurrence or access validity expires.
Asset renewals
Warn owners before domains, licences and other renewable assets expire.
Item reorder alerts
Send item and location information when stock reaches the reorder level.
Birthday reminders
Schedule customer and employee birthday reminders for timely engagement.
How to run a messaging campaign
From approved sender to traceable communication.
Set the foundation once, then use a repeatable workflow for one-off messages, reusable campaigns and recurring reminders.
Configure senders
Add WhatsApp Business API, SMS, SMTP, email or BizCloud accounts and mark approved accounts active.
Set company controls
Choose company-use and default sender settings, then check quota or balance where applicable.
Select a campaign
Start a new campaign on the intended channel or reuse an existing campaign record.
Build the audience
Search and add recipients or select an appropriate mailing list.
Compose the message
Add subject, content, keywords, template and supporting attachment as needed.
Send or automate
Deliver the campaign or activate the correct channel for a scheduled reminder workflow.
Review the record
Search campaign history, inspect progress and detail, compare, export or resend.
Detailed capability map
More than a feature list. A complete working process.
Explore how the screens and functions in Omnichannel Messenger support setup, daily operations and continuous improvement.
Configure the foundation
Central sender-channel setup
Maintain outbound accounts from one configuration area instead of scattering credentials across separate tools.
WhatsApp Business API
Connect the iSMS WABA channel for approved WhatsApp Business messaging.
SMS delivery
Configure an iSMS SMS account, check its balance and define normal or long-message behaviour.
SMTP and company email
Register SMTP or general email senders with host, username, quota, active status and company-use controls.
Bulk email account
Configure iSMS bulk email with a verified sender address, display alias and company-wide availability.
Default sender control
Choose a default SMTP account while retaining other active accounts for different campaigns.
BizCloud App delivery
Send messages and operational reports directly through the BizCloud companion app.
Custom channel option
Add another delivery method when a communication workflow needs a channel beyond the standard choices.
Run day-to-day work
Multi-channel choice
Choose one or several appropriate channels across WhatsApp, SMS, email and BizCloud delivery.
Guided send workflow
Move clearly through campaign and channel, recipients, then compose and send.
Existing campaign reuse
Select an existing campaign to continue its recipient and message workflow instead of starting again.
Recipient management
Search for recipients, add them to the selected campaign and organise the intended audience.
Mailing lists
Select a prepared mailing list for efficient group communication.
Rich message composer
Create a subject and formatted body with links, images, tables, lists and other editor controls.
Keywords and templates
Use keywords and reusable templates to make repeated communication faster and more consistent.
File attachments
Attach supporting files to email-oriented campaign communication when required.
Control, report and improve
Messaging campaign register
Keep campaign, date, type, subject, destination count and sending account together in one searchable list.
Campaign progress and detail
Open progress information, view campaign records and inspect delivery detail.
Search, compare and export
Filter campaigns by contact, title, status and date, compare results and export the list to CSV.
Resend control
Select an existing campaign record and use resend when a message needs to be issued again.
Schedule and reminder matrix
Choose which active channel should carry each type of scheduled report or reminder.
Operational automation
Support appointment, asset renewal, follow-up, birthday, item reorder, quotation and service-record reminders from the same control centre.
How it works
A clear workflow from setup to insight.
Configure
Connect and activate company-approved sender accounts.
Create
Start a campaign or reuse an existing campaign record.
Target & compose
Select recipients, mailing list, subject, template, content and attachments.
Deliver
Send now through the chosen channel or assign channels to scheduled reminders.
Review
Search campaign history, inspect progress, compare, export or resend.
See Omnichannel Messenger in action
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