Two connected companion experiences
Serve external learners through Tutor Companion and mobile employees through BizCloud App without exposing the main administrative workspace.
Purpose-built experiences beyond the main iCRM workspace
Companion Apps
Give students a branded Tutor Companion web app for login, payments, attendance, live interaction and assessments, while mobile employees use BizCloud App to create service records and monitor service performance from Android or iPhone.
2Connected experiences
LiveLearning interaction
MobileService operations
What you can do
Everything your team needs, connected.
Give students a branded Tutor Companion web app for login, payments, attendance, live interaction and assessments, while mobile employees use BizCloud App to create service records and monitor service performance from Android or iPhone.
Branded Tutor Companion portal
Provide a programme-specific web address such as chess.itpa.my with the organisation’s learning identity.
Participant login
Let students enter with their country code, phone number, identification check and registered name.
Forgot-password path
Provide a direct recovery route when a participant cannot access the companion portal.
Recurrence-linked access
Use the participant’s event or class validity to control how long companion access remains active.
Logged-in payment
Let an authenticated participant open the payment area and settle programme charges.
Connected paid status
Return successful companion payment to the participant record when the configured payment gateway is used.
Receipt self-service
Give signed-in participants a route to view or download their payment receipt.
Active-login attendance
Use current portal logins as an automatic attendance signal for the corresponding class or event.
Active-login register
Review who is presently signed in, their access time and the related participation activity.
Interactive question library
Build reusable interactive questions for use during a live lesson.
Question options and media
Prepare response choices and supporting question content for the session.
Live interactive session
Open a session and publish the current question to connected students.
Answer-now screen
Let each student respond from their own phone, tablet or browser.
Live response count
See how many answers have arrived while the session is running.
Answer-by-option result
Display participant responses under each answer option for immediate teaching feedback.
Reveal-answer control
Show the correct answer when the instructor is ready to discuss it.
Training-set access
Let participants answer formal questions assigned from the Training and KPI assessment module.
Learning evidence
Keep live participation, assessment answers, attendance and payment connected to the same learner journey.
BizCloud Android and iPhone app
Give employees a mobile companion for essential iCRM operations away from the desk.
New mobile service record
Create a service record at the point of the visit, call or customer issue.
Customer selection
Search and attach the correct customer before saving a new mobile service record.
Service process selection
Choose the process category and service process that should govern the record.
Appointment and calendar options
Mark the work as an appointment and optionally show it in the calendar.
Required service description
Capture the service details before the mobile record can be saved.
Mobile service analytics
Review total, open, closed and closure-rate performance from the app.
Status and category breakdown
See service-record distribution by status and service or enquiry category.
Flexible reporting periods
Switch mobile analytics between today, this week, this month, last month and last quarter.
Service-record cards
Review record number, customer, description, status, creation, last update and handler from the phone.
Shared central history
Keep records created or reviewed in BizCloud App connected to the same iCRM service history used by office teams.
Two experiences, one connected platform
Give each audience only the tools they need.
Tutor Companion creates a focused self-service and learning journey for participants, while BizCloud App puts essential service operations in employees’ hands. Both return activity to the central iCRM records used by administrators and managers.
PARTICIPANTS & STUDENTS
Tutor Companion web app
Branded login, programme access, online payment, automatic attendance, interactive questions, live results and formal assessments.
Browser-based · Example: chess.itpa.myEMPLOYEES & SERVICE TEAMS
BizCloud mobile app
Android and iPhone access for service-record creation, process selection, appointment options and mobile service analytics.
Mobile app · Connected to central iCRM
01 / BRANDED PARTICIPANT ACCESS
Start from a focused portal made for the programme.
A Tutor Companion deployment can use a branded address such as chess.itpa.my. Participants authenticate with their country code, phone number, identification check and registered name, while a recovery path helps them regain access when needed.
- Programme-specific portal identity
- Phone and country-code login
- Identification and name verification
- Forgot-password support
- Access validity connected to recurrence
02 / PAYMENT AND ATTENDANCE
Use the same login for access, settlement and presence.
After login, participants can open the payment area and settle programme charges. Active sessions can also act as an attendance signal, giving administrators another path to recognise participation alongside QR and manually marked event attendance.
- Authenticated participant payment
- Payment status returned to the event record
- Receipt viewing or download
- Active-login attendance signal
- Current-login list and access timing
03 / LIVE INTERACTIVE LEARNING
Move from prepared question to live classroom feedback.
The instructor builds interactive questions and opens a live session. Students answer the current question from their own device, while the live result screen shows response count and answers grouped by option. The instructor controls when the answer is revealed.
- Reusable interactive question builder
- Options and supporting question content
- Student answer-now experience
- Real-time response count
- Answers grouped by option
- Instructor-controlled answer reveal
04 / FORMAL TRAINING ASSESSMENT
Continue from live engagement into structured evidence.
Tutor Companion also gives participants access to question sets assigned from Training and KPI. This creates a clear progression from informal live participation to a formal answered assessment that can be marked and retained in iCRM.
- Assigned Training and KPI sets
- Participant question interface
- Assessment submission
- Connected marking workflow
- Learning evidence beyond the live class
05 / BIZCLOUD MOBILE SERVICE
Create the work in the field, then see how the service team is performing.
BizCloud App lets an employee create a service record from Android or iPhone while the customer issue is happening. Select the customer, process and date, add a required description and optionally treat the work as an appointment or calendar activity. The analytics view then summarises open, closed, closure rate, status and service-category performance across useful periods.
- Customer and process selection
- Auto-generated service number
- Appointment and calendar switches
- Required service description
- Total, open, closed and closure rate
- Status, category and reporting-period filters
Connected record flows
Activity returns to the system of record.
The companion interface stays simple because iCRM handles the surrounding event, training, customer and service structures.
Event → access
Participant recurrence determines who can enter the programme portal and for how long.
Login → attendance
An active class login can become attendance evidence for the participant.
Payment → account
Successful payment updates the participant’s event accounting position.
Answer → learning record
Interactive and formal answers contribute to the connected learning journey.
Customer → service record
The field employee chooses the CRM customer before capturing the work.
Process → status
The selected service process places the new record in the established workflow.
Mobile work → central history
The office and field team continue from the same customer and service context.
Records → analytics
Current service activity becomes mobile workload and closure insight.
How to use the companion experiences
Two short operating guides for two different audiences.
Provision Tutor Companion around the participant journey; use BizCloud App around the employee’s service workflow.
TUTOR COMPANION
01
02
03
04
05
06
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From enrolment to assessment
Register the participant
Connect the learner to the relevant recurring class or event.
Set access validity
Align the portal login period with the learner’s recurrence.
Log in and pay
Authenticate at the branded portal and settle any programme charges.
Capture attendance
Use active login evidence where it suits the class attendance policy.
Run a live question
Build the question, open the session and collect student answers.
Discuss live results
Review answers by option and reveal the correct response.
Complete assessment
Answer the assigned Training and KPI set and retain the result.
BIZCLOUD APP
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03
04
From field issue to service insight
Open a new record
Start the service entry while the customer issue is current.
Select customer and process
Connect the record to the right customer and service workflow.
Describe and save
Add the required service details and optional appointment settings.
Review mobile analytics
Monitor open, closed, closure-rate, status and category performance.
Detailed capability map
More than a feature list. A complete working process.
Explore how the screens and functions in Companion Apps support setup, daily operations and continuous improvement.
Configure the foundation
Two connected companion experiences
Serve external learners through Tutor Companion and mobile employees through BizCloud App without exposing the main administrative workspace.
Branded Tutor Companion portal
Provide a programme-specific web address such as chess.itpa.my with the organisation’s learning identity.
Participant login
Let students enter with their country code, phone number, identification check and registered name.
Forgot-password path
Provide a direct recovery route when a participant cannot access the companion portal.
Recurrence-linked access
Use the participant’s event or class validity to control how long companion access remains active.
Logged-in payment
Let an authenticated participant open the payment area and settle programme charges.
Connected paid status
Return successful companion payment to the participant record when the configured payment gateway is used.
Receipt self-service
Give signed-in participants a route to view or download their payment receipt.
Active-login attendance
Use current portal logins as an automatic attendance signal for the corresponding class or event.
Active-login register
Review who is presently signed in, their access time and the related participation activity.
Run day-to-day work
Interactive question library
Build reusable interactive questions for use during a live lesson.
Question options and media
Prepare response choices and supporting question content for the session.
Live interactive session
Open a session and publish the current question to connected students.
Answer-now screen
Let each student respond from their own phone, tablet or browser.
Live response count
See how many answers have arrived while the session is running.
Answer-by-option result
Display participant responses under each answer option for immediate teaching feedback.
Reveal-answer control
Show the correct answer when the instructor is ready to discuss it.
Training-set access
Let participants answer formal questions assigned from the Training and KPI assessment module.
Learning evidence
Keep live participation, assessment answers, attendance and payment connected to the same learner journey.
BizCloud Android and iPhone app
Give employees a mobile companion for essential iCRM operations away from the desk.
Control, report and improve
New mobile service record
Create a service record at the point of the visit, call or customer issue.
Customer selection
Search and attach the correct customer before saving a new mobile service record.
Service process selection
Choose the process category and service process that should govern the record.
Appointment and calendar options
Mark the work as an appointment and optionally show it in the calendar.
Required service description
Capture the service details before the mobile record can be saved.
Mobile service analytics
Review total, open, closed and closure-rate performance from the app.
Status and category breakdown
See service-record distribution by status and service or enquiry category.
Flexible reporting periods
Switch mobile analytics between today, this week, this month, last month and last quarter.
Service-record cards
Review record number, customer, description, status, creation, last update and handler from the phone.
Shared central history
Keep records created or reviewed in BizCloud App connected to the same iCRM service history used by office teams.
How it works
A clear workflow from setup to insight.
Provision
Connect the learner portal or employee mobile app to the relevant iCRM records.
Access
Authenticate the participant or employee in the appropriate companion experience.
Act
Pay, attend, answer, assess, create service work or review analytics.
Synchronise
Return activity to the central event, training, customer or service history.
Improve
Use live results and mobile operational insight to guide the next action.
See Companion Apps in action
Let’s map iCRM to your real workflow.
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