All-in-one CRM

Manage customers,
cases &
conversations.

Simple CRM with service case workflow, WhatsApp integration, AI reply, and membership — all in one platform.

Start free trial Book a demo

Service cases Track from enquiry to closure

WhatsApp + AI 24/7 auto-reply

Membership Tiers & recurring fees

Service case flow

Enquiry → Quotation → Site Visit → Closed

✅ Unclosed cases · Product analytics

Everything you need, simplified

Four powerful modules that work together seamlessly

Service records &
cases

Ordered statuses (1→N), multiple final steps (success/failed). Track unclosed cases, link problems to products.

Case closure analytics

Omnichannel + AI

iSMS (SMS/WABA/Email) + AI auto-reply database. Forward WhatsApp to BizCloud App. Two-way intelligent chat.

WhatsApp API ready

AI demo:+604-2024033
on WhatsApp

Contacts &
membership

Rich contact fields, smart groups, membership tiers (Gold 10% off). Recurrence fees & BMO POS sync.

Loyalty engine

E-Learning & classes

Create classes, manage students, collect fees, student portal. Perfect for tuition centers & academies.

Tutor management

Service case workflow

From first enquiry to closed case, every step is tracked.

Enquiry → Service record

Each enquiry creates a contact + service record inside a Service Case. Status order: 1.Initial → 2.Quotation → 3.Site Visit → Final (Success/Failed).

Unclosed cases dashboard

View all pending cases. Help employees close successfully with reminders & guided steps.

Problem → product insights

Link problem categories to specific items. Know which products need attention & reduce failures.

WhatsApp + AI, made simple

Connect your WhatsApp Business number. iCRM receives messages, AI answers based on your database, or forward to BizCloud App. Turn on/off forwarding anytime.

AI Chatbot Demo: Send "Hello" to +604-2024033 on WhatsApp

Smart reminders & follow-ups

Multi-channel reminders

Contact follow-up, service status, appointment reminders — send via SMS (iSMS), email (SMTP), or BizCloud App push.

Employee follow-up system

Staff login → select contact → set follow-up date. Never miss a lead. Auto reminders ensure closure.

Business tools built-in

Inventory & Quotation

Add products to inventory, generate PDF quotations, select items from service records. Perfect for site visits.

Marketing campaigns

Track each campaign period → see uplift in enquiries & service records. Measure ROI clearly.

Appointments & Calendar

Appointment list with calendar view, auto SMS/email reminders, reduce no-shows.

Mobile & customization

BizCloud App

Native iOS/Android app for iCRM. Receive notifications, forward WhatsApp messages, reply to customers from your phone.

Forward WhatsApp → BizCloud → Reply

Custom reports & features

We build tailored reports and on-demand features to match your exact business workflows.

Simple pricing

Start small, scale as you grow.

Essential

Good for businesses that want lead tracking, follow-up and service case workflow.

RM100/mo

Service cases & status
Contact groups & membership
Follow-ups & reminders
Up to 10k contacts

Start trial

Popular

BizCloud App + WABA

Best for businesses that want WhatsApp workflow, AI support and broader daily use.

RM150/mo

Everything in Essential
WABA + AI auto-reply
E-learning & classes
BizCloud App access

Get Business

*iSMS credits & WABA billed separately. All plans include support.

Manage customers,cases &conversations.