All-in-one CRM WhatsApp + AI

Manage customers,
cases & conversations
with AI.

iCRM combines service case workflow, WhatsApp Business API, AI auto-reply, membership management, and e-learning — all in one platform built for Malaysian businesses.

Start free trial → Try AI demo Book a demo

4+ Messenger channels

24/7 AI auto-reply

100% Your data, your control

AI replied in <1 second

Service case flow

Enquiry → Quotation → Site Visit → Closed

Active

WhatsApp + AI connected

Everything simplified

Four powerful modules that
work together seamlessly

iCRM is designed so every feature connects — contacts feed cases, cases trigger messages, messages drive follow-ups.

Service Case Workflow

Track every customer enquiry from initial contact to final closure. Ordered statuses, unclosed case dashboard, and product-linked problem insights.

Case analyticsLearn more →

WhatsApp + AI Messenger

Connect WhatsApp Business API. AI auto-replies from your knowledge base. Forward to BizCloud App for human follow-up anytime.

WhatsApp API readyLearn more →

Contacts & Membership

Rich contact profiles, smart group segmentation, loyalty tiers (Gold 10% off), and recurring membership fee management with BMO POS sync.

Loyalty engineLearn more →

E-Learning & Classes

Create classes, manage students, collect fees online, and run a student self-service portal. Perfect for tuition centres and training academies.

Tutor managementLearn more →

WhatsApp Business API AI Chatbot Live Agent

Customer sends a WhatsApp.
AI replies. Agent steps in when needed.

iCRM connects your WhatsApp number to an intelligent AI chatbot trained on your knowledge base — with seamless live agent takeover for complex cases.

Customer sends any message

Texts your WhatsApp number. Any question, any time. No app download needed.

AI replies instantly

AI scans your Q&A database and answers in under 1 second — 24/7, even at 3AM.

Agent takes over if needed

Complex issue? Agent joins the same thread with full history. Customer never repeats themselves.

Your Business

AI + Agent ready

What time do you open? 🕐

10:02

🤖 AI

Mon–Fri 9AM–6PM, Sat 9AM–1PM. Closed Sundays & public holidays!

10:02 · instant

I have a billing dispute

10:04

Agent Ahmad joined

👤 Ahmad (Agent)

Hi! I can see your account. Let me check the billing issue right away.

10:04

AI replies in under 1 second

Trained on your own Q&A database. No hallucinations. Only your approved answers.

Live agent takeover — seamless

Agent joins the same thread. Customer never repeats themselves. Full history visible.

Agent replies from phone

BizCloud App for iOS and Android. Reply from anywhere, no desk required.

Toggle modes anytime

AI only / AI + forward / Agent only. Switch based on hours, load, or customer tier.

See full flow → Try demo

Case management

Service case workflow

From first enquiry to closed case — every step is tracked, every employee is accountable.

Enquiry received

Customer enquiry creates a contact and opens a service case automatically.

Quotation & visit

Attach quotations from inventory. Schedule site visits with calendar reminders.

Track & follow-up

Unclosed cases dashboard keeps your team focused. Auto-reminders prevent drop-offs.

Close & analyse

Cases close as Success or Failed. Link problems to products for quality insights.

Ordered status flow

Status steps are numbered (1→N) with multiple final outcomes — Success, Failed, or custom endings.

Unclosed cases dashboard

See every pending case at a glance. Managers get full visibility across all employees.

Problem → product insight

Link customer problems to specific products. Identify quality issues before they escalate.

Contacts & Membership

Know your customers.
Reward their loyalty.

Rich contact profiles store every detail your business needs. Group customers by behaviour, assign membership tiers, and automate renewal reminders.

Individual & business contact profiles
Flexible groups: VIP, food-sensitive, corporate
Gold (10% off), Silver (5% off), custom tiers
Recurring membership fees & renewal alerts
BMO POS integration for automatic discounts

Explore contacts →

Gold Member VIP Group BMO POS sync

Follow-ups & Reminders

Never miss a lead.
Automate follow-ups.

Staff select a contact, set a follow-up date, and the system handles the rest — SMS, email, or push notification. Every unclosed case gets a nudge.

Employee follow-up task assignment
Multi-channel: SMS (iSMS), email, push notification
Appointment reminders to reduce no-shows
Service status change alerts to customers

Explore reminders →

Marketing & Campaigns

Measure what your
marketing actually drives.

Create campaign periods, then track how many enquiries and service records were generated. See real ROI — not just impressions.

Campaign period tracking
Enquiry uplift measurement
Service records linked to campaigns
Bulk SMS / WhatsApp / email blasts

Explore campaigns →

Tuition & Training

Built-in E-Learning & Class Management

For tuition centres, training companies, and academies — create classes, manage students, collect fees online, and give students a self-service portal.

Create classes

Set up tuition classes, workshops, or training programs with schedules and instructors.

Manage students

Enrol students, track attendance, view progress, and maintain complete profiles.

Collect fees

Online fee collection, payment tracking, automated reminders, and receipt generation.

Student portal

Students log in to view schedules, check grades, and download learning materials.

Explore tuition platform →

Pricing

Simple pricing.
Start small, scale as you grow.

All plans include full support. WhatsApp AI credits & WABA conversation fees billed separately by usage.

Essential

Starter CRM

_RM100_/mo

Best for small service businesses

Service cases & status workflow
Contact groups & membership tiers
Follow-ups & reminders
Appointments & calendar
Quotation & inventory
Up to 10,000 contacts
Email & SMS reminders

Start free trial

Business + WhatsApp AI

_RM150_/mo

For businesses ready for AI-powered messaging

Everything in Essential
WhatsApp Business API (WABA)
AI auto-reply chatbot 24/7
BizCloud App (iOS & Android)
Mobile message forwarding
E-Learning & classes module
Unlimited contacts
2,000 AI credits/mo (RM 10 top-up)

Get Business plan →

Enterprise

Custom & Reports

Custom

Tailored to your exact workflow

Everything in Business
Custom report development
On-demand feature builds
Dedicated onboarding support
Training & setup assistance
SLA & priority support
Multi-branch management

* RM 150/month is the platform fee. WhatsApp AI message credits (RM 10 / 2,000 msgs) & WABA conversation fees (from RM 0.10/session) are billed separately by usage. See full pricing →

Manage customers,
cases & conversations
with AI.